Remote Support

Yes, we do it, every one does it... or do they?

When we talk about remote support we are talking about a 3 stage process.

Firstly we will visit your site and audit and document every PC, you will recieve a written copy of this audit along with a schedule of reccomended actions.

Secondly we will use the remote management tools we have not just to resolve customer problems, but to undertake pro-active preventative work on your systems, which will hopefully mean that the number of calls you make is drastically reduced.

Thirdly although you will have remote support, we will visit each and every PC detailed in your support contract at least once in its contract term as part of our preventative maintenance package

Remote Support isnt just sitting at a desk waiting for a problem

We record and manage support incidents every time a client calls. And at the end of the call we will evaluate what happend, why the call was made and what can be done to avoid the call in the future.

But do rest assured, if after all of this your users still need a site visit, then we will be more than happy to drop by whenever the situation arrises.